Some scenarios can affect the active ad hoc or automatic call recording.Share recordings to allow phone users to access, download, or delete automatic recordings.Automatic recordings for call queues are accessible by admins or a role with the associated privileges. By default, automatic recordings for phone users are only accessible by admins.By default, phone users can access, download, and delete their own ad hoc recordings.Users can access their own ad hoc or automatic call recordings using call history. Admins can access all call recordings using the call log. This policy setting applies to inbound and outbound calls to the call queue.Īll call recordings will be saved to the cloud.This policy setting takes precedence over the permissions individual members.Allow member Ad Hoc Call Recording for Queue Calls: Allow call queue members to record calls using in-call controls.You can customize an audio prompt to notify parties that the call will be recorded. Auto recording: Zoom Phone calls are automatically recorded.Ad hoc recording: Allow phone users to record calls using in-call controls. If disabled, users can still access existing call recordings.Admins can enable or disable the following policy settings for ad hoc or automatic call recording.
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